Policy - Handmade Polewear for you

Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 0 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Care instructions

All items are hand wash in cold water only
Do not use detergent and do not soak
Do not tumble dry
Do not iron

Custom and personalised orders

Please contact me if you would like any customisation made to the items and I may be able to accomodate your request

Sizing details

The material used is lycra based and has quite a bit of stretch. Sizes are S, M and L which fit the following UK standard sizes:
S: 6-8
M: 10-12
L: 14-16

Returns

Please note prior to ordering we do not offer exchanges and all return postage is paid for by the customer. In addition to your legal rights to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed, we also allow you to return an item if it doesn't fit/is unsuitable. Please return the unworn item to us with the original invoice with your name and postal details within 14 days and we will refund the item. Any item that is returned must be in an unworn condition, undamaged and not have been washed (please ensure when trying items on that it is done over underwear) Should the item not meet this criteria it will be returned to you at your expense (unless the item is faulty).

Shipping costs - UK, Europe and Rest of World

All items are shipped by the Royal Mail signed for service for UK deliveries and tracked for non UK deliveries.

All items are shipped by the Royal Mail signed for service.

UK Orders-1st Class Signed for start from £2.35

Europe orders-signed and tracked start from £8.00

Rest of the World (excl. Australia, New Zealand & Singapore)-signed and tracked start from £8.60

Australia, New Zealand and Singapore orders -signed and tracked start from £8.80

Postage costs increase depending on number of items/type.

For non-signed for delivery please contact me direct for postage costs.

Legal imprint